Here is a useful guide for identifying and then overcoming the limiting factors -- for yourself or others. It's important to distinguish the causes of the limitation, then respond appropriately.
Issue: Ability
What They Say: “I don’t know how.”
Needed Response: Teaching: “Let me teach you.”
Issue: Motivation
What They Say: “I don’t want to.”
Needed Response: Point out why it matters: “This will be better.”
Issue: Lack of Mastery
What They Say: “It’s hard.”
Needed Response: Encouragement, Coaching, Modeling: “Keep going.”
Issue: Barrier
What They Say: ““I can’t because…”
Needed Response: Leadership: “How can I help eliminate the obstacle?”
Additional Comments:
▪ Ability is clear. A person lacks a needed skill. I will teach, help you practice, and give you feedback and coaching.
▪ Motivation is tricky. Self-motivation (there really is no other kind) rests on understanding consequences (carrots and sticks). An effective approach is to point out why it matters (to you, to others, and to the person). Modeling, on the other hand, is often used for addressing difficulty (let me show you an easy/easier way).
▪ Lack of Mastery (or Difficulty) is also tricky. A person can have mastered something, but simply finds it very difficult. An example might be a very effective public speaker who is a flaming introvert and for each speaking engagement panics. This person is likely to come to dread public speaking, even though doing it well. Tactics here are encouragement, coaching, and also helping the person to see the importance or impact of his or her actions. See also Modeling.
▪ Barrier is also clear. Leaders provide resources and remove barriers to enable performance.
Final Word of Advice:“Don’t try to solve a person’s problem until you understand why they like having it.” – Glenn Livingston
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